Retrieval

The Records Management Office offers convenient records retrieval services on a file or box level.

Retrieval Services

• Records may be requested during normal business hours.
• Requests are accepted by e-mail, fax, or telephone. Telephone requests are limited to no more than five (5) records per request.
• Normal requests for same day delivery (after 1:00 p.m.) must be submitted by 11:00 a.m. Requests made after 11:00 a.m. will be delivered the next business day. The following information must be supplied:
  • Box request
    • Name of requestor
    • Department name and phone number
    • UT Records Center box number
  • File request
    • Name of requestor
    • Department name and phone number
    • File name (other pertinent information e.g., SSN)
    • UT records center box number
• Rush requests must be made by telephone. Every effort will be made to deliver urgent requests within three (3) hours of call. Departments may pick up requests if needed sooner.
• All records requests must be signed for.
• Records should be returned to UT Records Center within 30 days of request, unless permanently requested.

See Article 1.4 for additional information.